PAYMENT INFORMATION AND POLICIES
2022 PRICES (INC. VAT)
In Person Sessions
Solo – £24
Group drums £18
10% discount on additional instruments/students
1.) WHEN WILL I BE INVOICED?
New parents will be emailed an invoice within the first week of completing their enrolment. After that, invoices will be sent at the start of every half term, via our accounting system QuickBooks.
Lessons are payable in advance and you will have 14 days to pay your invoice via bank transfer. Full banking details will be on the invoices you are sent.
2.) WHAT WILL BE ON MY INVOICE?
Although we put session dates on the invoice, these are provisional and the exact date of sessions may change due to school commitments, illness etc. Your child will receive the correct number of sessions that you have been charged for. Please refer to your weekly timetable emails for exact session dates.
3.) MY FINANCES ARE UNCERTAIN AT THE MOMENT, CAN I PAY IN INSTALMENTS?
We understand that this is an unprecedented time, and we would not wish for any parents to worry about their Bandwagon invoice if they are having financial concerns. That is why we are happy for you to pay in instalments via standing order, if this is preferable for you. Please just get in touch via email and we can discuss your options.
4.) CANCELLING/REARRANGING SESSIONS
Our normal cancellation policy applies for both in-person and online sessions. We ask for 48 hours notice (where possible) if your child cannot take part in their session at their allotted time. Sessions that are missed with no notice or explanation are still chargeable, so please ensure you get in touch to arrange a catch up session.
5.) PAYMENT POLICY: Payment is due 14 days from the date of this invoice (unless you have a payment plan in place or have contacted us to arrange an alternative payment date). LESSONS MAY BE SUSPENDED as a result of non payment and will only be reinstated once any monies owed for sessions taken are paid. Thank you for your understanding with this.
6.) HOW MUCH TO PAY: Please check the “Balance Due” on your invoices each time you receive one, as the amounts may differ each time. Please note: If an over payment is made on an invoice by mistake, that amount will automatically be taken off the next bill, unless a parent specifically asks for a refund. Any unpaid balances from previous invoices will also be added.
7.) PAYMENT REFERENCES: When making payment, please use the 4-digit reference number on the invoice that you are paying for. We sometimes have difficulty tracking payments if the reference number is wrong, particularly if the payment comes from a name we do not recognise. We would not want to keep on sending reminder emails if you have in fact made payment already. You can find your reference number at the top of your invoice.
8.) PAYMENT PLANS: If you are paying us by standing order, or have set up a payment plan, you will still receive invoices each term. These are for your reference and will show how much you have paid, and what your outstanding balance is (if applicable), in case you want to keep track of that.