PAYMENT INFORMATION & POLICIES
PRICES (INC. VAT) UNTIL 1ST DECEMBER 2024
In Person Sessions
Solo – £24
Group £12
Group drums £18
10% discount on additional instruments/students
PAYMENT METHOD
Payment is via monthly Direct Debit, this is the only payment method we accept. You will be sent a Direct Debit request within the first week of your enrolment with information about amounts and frequency. This mandate must be activated for lessons to proceed. Your payments are protected by the Direct Debit Guarantee
NON PAYMENT
If payment is not set up within the first two weeks of starting sessions, then lessons will be suspended until this is rectified and any outstanding payments made.
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BANDWAGON PRICING FROM 1ST DECEMBER 2024
Here is a full price breakdown for all services offered and what they will cost under the new tiered membership. Also included is an estimate of the monthly Direct Debit*
|
Membership Level |
Benefits |
Type of Student |
Price |
Estimated Monthly Direct Debit* |
|
Bronze Membership |
– Same price as before 2016 prices (Group £12, Group drums £18, Solo Drums £24) |
Students who see music as a hobby, do not often read their detailed Student Portal notes, or have little time to practice |
Group: £12 |
Group: £37.33 |
|
Silver Membership |
– Catch ups for lessons not attended due to cold/contagious illness PLUS 3 additional catch ups per academic year (one per term) for pre planned absences (as long as attendance policy is followed) |
Students who view music as more than a hobby and benefit from additional support via Student Portal |
Group: £13.98 |
Group: £43.48 |
|
Gold Membership |
– Catch ups for lessons not attended due to cold/contagious illness PLUS 6 additional catch ups per academic year (2 per term) for pre planned absences (as long as attendance policy is followed) |
Students who take music seriously and benefit from weekly detailed Student Portal notes |
Group: £15.95 |
Group: £49.64 |
|
* Estimates based on 28 sessions between December 2024 and July 2025, payable across 9 months (December 2024 – August 2025). Actual price may vary depending on number of sessions taken and starting date. From September 2025, we will be able to offer Direct Debit payments over a full 12 month period. |
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PAYMENT METHOD
Payment is via monthly Direct Debit, this is the only payment method we accept. You will be sent a Direct Debit request within the first week of your enrolment with information about amounts and frequency. This mandate must be activated for lessons to proceed. Your payments are protected by the Direct Debit Guarantee
NON PAYMENT
If payment is not set up within the first two weeks of starting sessions, then lessons will be suspended until this is rectified and any outstanding payments made.
PRICING STRUCTURE CHANGES AND MEMBER BENEFITS
Rationale for Pricing Changes
We are updating our pricing structure to reflect changes in both operational costs and the services provided. Since our launch in 2016, we have maintained our original prices despite rising inflation, which has increased costs by approximately one-third. To support our customers during the pandemic recovery, we absorbed these costs. However, it is now necessary to align our pricing with current market conditions.
When we first started, our pricing was higher than typical school music lessons, which led us to offer catch-up lessons for absences, illness, or school events (in line with the attendance policy). Over time, we have become more affordable than school lessons, yet continued to offer catch-up lessons. It’s important to note that catch-up lessons are not standard practice in school-based or Norfolk Music Service lessons, where missed sessions are charged without the option of a catch-up.
Moving forward, catch-up lessons will still be available, but they will be limited based on the membership tier selected (Gold, Silver, or Bronze).
Enhanced Services and Member Benefits
Since we began, our services have evolved significantly. We now offer the Student Portal, which provides detailed session notes, practice logs, personalised instructional videos, and links to resources. This has proven to be a valuable tool for students and parents who actively use it, leading to noticeable improvements in practice quality and student progress.
However, not all families regularly engage with the system, which can result in wasted effort when detailed notes are not utilised. With this new structure, we aim to create a fairer system that accommodates different levels of engagement, while also managing workload more sustainably.
For Bronze members, the Student Portal will still be used for important messages, but students will be expected to take greater responsibility for remembering their practice assignments. This is in line with standard practice in many schools, where students record their homework themselves. Primary school students, who may struggle with this, will still have basic information shared via the Portal, but they will not receive detailed lesson breakdowns as previously provided.
Catch-Up Lessons and Covid Policy
We continue to offer our ‘Covid Insurance Policy,’ whereby in the event of the instructor contracting Covid, parents will cover the cost of up to two missed lessons per academic year without receiving a catch-up. This policy aims to reduce the risk of spreading the virus within the confined teaching environment, thereby protecting students and their families.
Under the new system, this policy will remain in place for Bronze and Silver members. However, Gold members will be entitled to catch-up sessions if the instructor contracts Covid, subject to scheduling during pre-agreed catch-up days, possibly during holiday periods.
Additionally, we will continue to offer catch-ups for students displaying cold symptoms, even if their catch-up quota has been reached. This helps maintain a healthy environment by reducing the spread of germs. For after-school students, a catch-up will also be provided to discourage attending lessons when infectious, ensuring the safety of all involved without financial pressure to attend while ill.