ILLNESS, ABSENCE AND CANCELLATION POLICIES

(UPDATED DEC 24)

CANCELLATION POLICY (LEAVING THE BANDWAGON)

We require a half terms notice if students wish to stop Bandwagon lessons.

This allows us time to fill any spaces that may be available without loss of revenue, and helps us to facilitate our timetable. This is also in line with county and what happens with music lessons at other schools. 

To clarify moving forward, if we have not heard from you by week 3 of the half term, we will assume that you will be carrying on into the next half term, and those lessons will be billed for, regardless of attendance. 

PRE-PLANNED APPOINTMENTS, SCHOOL TRIPS, RESIDENTIALS, SPORTS FIXTURES & TERM TIME HOLIDAYS (UPDATED JULY 25)

Students on a Gold Membership will receive 6 pre planned catch ups per academic year* 

Students on a Silver Membership will receive 3 pre planned absences per year*

Students on a Bronze membership will not qualify for catch ups for pre planned absences (with enough notice we may be able to rearrange the session in advance, but this will be at the discretion of the teacher and if timetabling allows)

Students on all memberships will receive a catch up in the event of illness as long as we have been informed by parental email no later than the day of the absence. 

*We must be informed in advance about any pre planned absences for Gold and Silver Members, no later than 12 noon on the Sunday before the absence. This is the case for both primary and high school students 

CATCH UP LESSONS AND COVID POLICY

We continue to offer our ‘Covid Insurance Policy,’ whereby in the event of the instructor contracting Covid, parents will cover the cost of up to two missed lessons per academic year without receiving a catch-up. This policy aims to reduce the risk of spreading the virus within the confined teaching environment, thereby protecting students and their families.

Gold members will be entitled to up to two catch-up sessions if the instructor contracts Covid, subject to scheduling during pre-agreed catch-up days, possibly during holiday periods.

Additionally, we will continue to offer catch-ups for students displaying cold symptoms, even if their catch-up quota has been reached. This helps maintain a healthy environment by reducing the spread of germs. For after-school students, a catch-up will also be provided to discourage attending lessons when infectious, ensuring the safety of all involved without financial pressure to attend while ill.

Catch ups for any membership level are only offered if our attendance policy is adhered to (below)

ATTENDANCE AND SICKNESS 

All students will receive a catch up in the event of illness, however we must be informed by parental email no later than the day of the absence. 

This is the case for both primary and high school students

Please help to keep us safe, and be aware that if students turn up and appear to be ill, they will be sent back to lessons and receive a catch up at a later date. 

MISSED SESSIONS WITHOUT NOTICE (UPDATED AUG 25)

Unfortunately we cannot give catch up sessions to any students who forget their session, and any catch ups not attended without notice will not be rescheduled again. Any sessions missed without notice are still chargeable and refunds will not be given. This applies for all students at both primary and high schools.

If you would like to discuss any of these policies, please do contact us.